F&Q
What types of products does DILANO Home offer?
We specialize in premium marble furniture and home décor items, such as dining tables, coffee tables, side tables, and various accent pieces. Each product is crafted with high-quality natural marble, combining timeless design with modern functionality
Can I customize my marble furniture?
Yes. We understand that every home is unique, which is why we offer customization options on select products. Whether you need a specific size, finish, or marble type, please contact our Customer Service team or send us a message through our website to discuss your requirements.
How should I care for and maintain my marble pieces?
Marble is a natural stone that requires gentle handling. We recommend the following tips:
Clean regularly with a soft, damp cloth and mild soap.
Wipe spills immediately to prevent staining.
Avoid abrasive cleaners and harsh chemicals that may damage the surface.
Use coasters or placemats under hot or cold items to protect the finish. By following these steps, you can help preserve the beauty and longevity of your DILANO Home furniture.
Do you ship internationally?
Yes, we offer worldwide shipping. However, shipping costs and delivery times may vary based on your location. During checkout, you will see the estimated cost and timeframe for your region. If your country or region is not listed at checkout, please get in touch with us for a custom shipping quote.
What is the lead time for my order?
Most of our products are made to order or require special handling due to the nature of marble. Lead times typically range from 2 to 6 weeks, depending on the complexity of your order and shipping destination. Once your item is ready to ship, you will receive an email confirmation with tracking information.
What is your return and exchange policy?
We take pride in the quality of our products. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of delivery, provided the item is in its original condition and packaging. Please note that custom orders, clearance items, and personalized pieces are non-refundable. Shipping fees may apply for returns or exchanges. For more details, review our Return Policy or contact our support team.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on the carrier’s website to check the status of your shipment. If you have any trouble locating or using your tracking number, please contact us for assistance.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods depending on your region. During checkout, you will see a list of available payment options. For larger or custom orders, please reach out to our support team to discuss alternative payment arrangements.
Do you offer wholesale or trade discounts?
Yes. We appreciate partnerships with interior designers, architects, and businesses. For trade inquiries or bulk orders, please email us with your company details and project requirements. We will be happy to discuss special pricing and tailor solutions to meet your needs.
How can I contact DILANO Home for additional support?
For any questions not covered in this FAQ, or for more information regarding products, orders, or customization:
Email: [email protected]
Contact Form: Visit our Contact Page to submit your inquiry. Our support team will get back to you as soon as possible.