Effective Date: Feb 1st 2023

At Dilano Home, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://dilanohome.com (the “Website”), or interact with us. By accessing our Website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit or interact with our Website:

a. Information You Provide Directly

• Account Information: Name, email address, phone number, shipping and billing addresses.
• Order Information: Payment details, purchase history, and transaction information.
• Contact Information: When you contact us via email or support forms.

b. Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Pages visited, time spent on the Website, referral sources, and actions taken (e.g., adding items to the cart).
• Cookies: We use cookies and similar technologies to enhance your experience and collect browsing data (see Section 7 for details).

c. Third-Party Information

• Data received from third-party payment providers and shipping services when fulfilling your order.

2. How We Use Your Information

We use your information to:
Fulfill Orders: Process payments, ship products, and manage returns or refunds.
Improve Services: Analyze user behavior to enhance Website performance and user experience.
Communicate with You: Respond to inquiries, send order confirmations, shipping updates, and marketing communications (if consented).
Ensure Security: Protect our Website from fraud, unauthorized access, and other illegal activities.
Legal Compliance: Meet legal and regulatory obligations.
Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Trusted third parties who assist with payment processing, shipping, Website hosting, and analytics.
Legal Authorities: When required by law or to protect our legal rights.
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

3. Your Data Protection Rights

Depending on your location, you may have the following rights under applicable data protection laws:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your personal data, subject to legal obligations.
Restriction: Limit the processing of your data in certain situations.
Data Portability: Receive your data in a structured format for transfer to another provider.
Objection: Opt-out of certain data uses, such as direct marketing.

To exercise your rights, please contact us at [email protected].

4. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal and regulatory obligations.
• Resolve disputes and enforce our agreements.

Once no longer needed, we securely delete or anonymize your data.

5. Data Security

We implement industry-standard measures to protect your data, including:

• Secure Socket Layer (SSL) encryption for payment transactions.
• Restricted access to personal data on a need-to-know basis.
• Regular monitoring for security vulnerabilities.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device.

Types of Cookies We Use
Essential Cookies: Required for Website functionality (e.g., cart management).
Analytical Cookies: Measure traffic and user behavior on the Website (e.g., Google Analytics).
Marketing Cookies: Track preferences to deliver relevant ads and promotions.

Managing Cookies

You can disable cookies through your browser settings. Note that disabling cookies may impact the functionality of the Website.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before submitting your information.

8. International Data Transfers

If you access our Website from outside the United States, please note that your information may be transferred and processed in the United States or other jurisdictions where our servers are located. By using our Website, you consent to this transfer.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the “Effective Date” at the top will reflect the most recent update. Continued use of our Website after changes implies acceptance of the updated terms.