1. Introduction
Welcome to Dilano Home! These Legal Terms govern your use of our website https://dilanohome.com (the “Website”), including any purchases made through it. By accessing or using the Website, you agree to be bound by these terms. If you do not agree, please refrain from using our services.
2. Company Information
3. Intellectual Property
All content on this Website, including but not limited to text, images, logos, designs, videos, and software, is the exclusive property of Dilano Home or its content providers. This content is protected under copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, display, or otherwise exploit any content from the Website without prior written consent. Any unauthorized use may result in legal action.
4. Orders and Payments
Order Process: By placing an order on our Website, you agree to provide accurate and up-to-date information. All orders are subject to acceptance and availability.
Pricing: Prices are listed in USD and include applicable taxes unless stated otherwise. Dilano Home reserves the right to adjust prices at any time without prior notice.
Payment: Payments are processed securely through trusted third-party payment providers. We accept major credit cards, PayPal, and other approved payment methods.
Order Confirmation: Once your order is placed, you will receive a confirmation email. This does not constitute acceptance; your order is confirmed only after successful payment verification and shipment.
Fraud Prevention: We reserve the right to refuse or cancel orders suspected of fraud, unauthorized payments, or violations of these Terms.
5. Shipping and Delivery
Shipping Methods: We offer standard and expedited shipping options. Delivery times may vary based on location and chosen shipping method.
Delivery Time: Estimated delivery times will be provided at checkout. While we aim to meet these timelines, delays may occur due to factors beyond our control, such as customs clearance, weather conditions, or courier delays.
Shipping Fees: Shipping fees are displayed during the checkout process.
International Shipping: Duties and taxes may apply for international orders and are the responsibility of the customer.
Lost or Damaged Items: If your item is lost or damaged during shipping, please contact [email protected] within 48 hours of delivery for assistance.
6. Returns and Refunds
Return Policy:
Items can be returned within 14 days of receipt, provided they are unused, undamaged, and in original packaging.
Return Process:
To initiate a return, contact
[email protected] with your order details. Approved returns will receive a return authorization and instructions.
Refunds:
Refunds will be processed to the original payment method within 7–10 business days upon receiving and inspecting the returned product.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the product has a verified quality defect.
Non-Returnable Items:
Custom orders, final sale items, or items with signs of use cannot be returned.
7. Product Information
Accuracy: While we strive to provide accurate descriptions, measurements, and imagery, slight variations may occur due to the natural nature of marble.
Disclaimer: Colors and patterns of marble may vary as each piece is unique.
8. Limitation of Liability
To the maximum extent permitted by law, Dilano Home shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:
Your use or inability to use the Website.
Delays, disruptions, or inaccuracies in content or services.
Defects in the product not caused by Dilano Home.
Our total liability under these terms shall not exceed the amount paid for the product purchased.
9. Privacy Policy
10. Governing Law and Disputes
These terms are governed by and construed in accordance with the laws of [Insert Jurisdiction]. In the event of disputes, both parties agree to resolve matters amicably. If unresolved, disputes will be submitted to the exclusive jurisdiction of the courts in [Insert Location].
11. Updates to Terms
Dilano Home reserves the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of the Website constitutes acceptance of the updated terms.
